Cancellation Policy

At Taxi Service Bihar, we believe in a transparent and fair cancellation policy for both our passengers and driver partners. Please review our rules and charges regarding ride cancellations.

Taxi Service Bihar is owned and operated by Mohd Azim Ahmed Shaikh, based in Patna, Bihar, India.

1. Cancellation by the Customer

Customers can cancel their bookings via our phone support or WhatsApp line. The following rules apply:

• Free Cancellation: No cancellation charges apply if the booking is cancelled 24 hours or more prior to the scheduled pickup time.
• Late Cancellation: If you cancel within 24 hours of the scheduled pickup time, a nominal cancellation fee (up to 10% of the booking value or the advance payment amount) may be charged to cover driver allocation and routing costs.
• No-Show Fee: If you do not show up at the designated pickup location within 30 minutes of the scheduled pickup time without prior notification, the ride will be marked as a no-show, and any advance payment will be forfeited.

2. Cancellation by Driver or Platform

In rare circumstances, such as vehicle breakdown, accident, driver emergency, or extreme weather conditions, we or our driver partners may need to cancel a booking. In such cases, we will immediately offer a replacement vehicle or process a 100% refund of any advance amount paid, without any deductions.

3. How to Cancel

To request a cancellation, please call us directly or message our support team on WhatsApp at +91 92625 50190. Make sure to provide your booking name and trip details.

4. Contact Information

For any questions about cancellations, please contact:

• Owner Name: Mohd Azim Ahmed Shaikh
• Contact Email: taxiservicepatnabihar@gmail.com
• Contact Number: +91 92625 50190